Bullo Platforms is committed to the fair, transparent and lawful processing of all personal data.  To support this, we have published this Data Subject Access Request Process which describes how you can contact us to request your personal data and how we will go about handling such requests. If you are a customer based in the United Kingdom or the European Union, you have the legal right to access your personal data that we have processed.

Data Subject Access Request Process Summary

last modified 30th April 2024)

There are five stages to a Subject Access Request:

Get in touch

Verifying your request and timeframe for response

Applicable Charging

Response

Next Steps

To request your personal data, please, email DSAR@Bullo.com and if possible provide a detailed description of the data you are requesting. Although this is not compulsory, it will help us get a better understanding of what personal data you require and help us to meet your expectations.Should you not wish to list the data you are requesting then we, still, require you to put your request in writing, we will in this case only provide you with the basic data we hold on yourself that has been collected over the previous 6-years.Please send your written requests to

Email: DSAR@Bullo.com
Or alternatively write to us:
The Data Protection Manager
Bullo Platforms LLC FZCO

Building A1
Dubai Digital Park

Dubai Silicon Oasis

Dubai
 United Arab Emirates
As soon as we receive your request we will record and acknowledge it within two business days and provide you with a reference number. Upon validating your request, we may contact you to clarify your request and/or ask for further information to help us locate the personal data.

Data Protection Officer Contact

For any inquiries directly related to data protection or privacy concerns, users are encouraged to reach out to our Data Protection Officer (DPO) or the designated team at privacy@bullo.ai. The DPO is tasked with overseeing compliance with data protection laws, acting as a point of contact for data subjects and supervisory authorities, and providing guidance on data protection impact assessments and other related matters.

Data Retenti3. Applicable Chargingon PolicyData Retention Policy

In most cases no fee will be charged for a Data Subject Access request. However, where we can demonstrate that the request is unfounded or excessive we may charge an administration fee of $50.00. If this is the case we will contact you beforehand.

4. Response

Unless you inform us otherwise we will respond to your request electronically, although we can provide you with hardcopies upon
request.There may be circumstances where we will be unable to provide you with the personal data items that you have requested. These may include:
. Where personal data has been deleted in line with our data retention policy.
. Where personal data also relates to other individuals – unless we can obtain their consent then their identity will be redacted.
. Where the personal data falls within certain categories e.g. legal advice, confidential references, criminal investigation, correspondence with regulatory authorities or law enforcement or tax collection agencies.
Should we be unable to provide you with your personal data, we will explain why and refund your fee, if paid.

5. Next Steps

We aim to provide a satisfactory response to all data subject access requests. However, if you have an issue with how we handled your request or with how we have handled your personal data could you, please, let us know so that we can work with you in an effort to resolve it.You can report a concern or raise a complaint with us initially by contacting us at DSAR@Bullo.com or by writing to us.
If you are not satisfied with our proposed resolution to your complaint you can raise the matter directly with your country’s Data Protection Authority and they will take steps to address your concerns and provide guidance and support to us so that we can put things right.

Data Subject Access Request Template

You can find helpful information about how to obtain a Data Subject Access Request template online from helpful search engines such as Google and Bing, other search engines are also available.